Privacy policy
The Bathroom Project uses the information you provide to respond to your bathroom renovation, plumbing or heating enquiry and discuss a suitable next step.
Information you provide
The form asks for your name, email address, phone number, project postcode and a description of your plans. You can also select your preferred timing and attach optional photographs of your current bathroom.
Bathroom photographs
Photos you choose are sent as attachments with your enquiry through our email service providers and kept with that correspondence. They help us understand your room and discuss the proposed work. They are not published on this website or included in the separate project-profile statistics. Please avoid including people or personal documents. Contact us to ask about deletion or retention of your enquiry photographs.
Purpose and lawful basis
We use enquiry information to respond to your request and take steps at your request before entering a contract. We also have a legitimate interest in managing business correspondence and keeping proportionate records of enquiries and agreed work. The form does not sign you up to a marketing mailing list.
Enquiry delivery and service providers
This website is hosted with ChatGPT Sites. Enquiries are emailed through Resend to lee@thebathroomproject.co, where The Bathroom Project accesses and replies to them through Gmail. These services process information as part of website, form and email delivery. Information may also be shared with people or providers involved in your agreed project where needed.
Managing your enquiry
After a successful website enquiry, we keep your contact details, project postcode, description, planner answers and the number of attached photographs in our private business workspace hosted with ChatGPT Sites. Authorised team members use individual sign-ins to manage consultation arrangements, quotations and follow-ups. The photographs themselves remain with the enquiry email. These records are used to manage your request, not to add you to a marketing mailing list. The workspace may also hold relevant business email activity, estimate approval details and consultation or work appointments from our business calendar to keep your project record up to date. Personal calendar entries are excluded.
Bathroom planner
If you use the visual bathroom planner, your selected room size, layout, floor, tiling, finish, heating and bathing preferences are included with your enquiry. Your answers stay in page memory while you use the planner; they are not saved in browser storage. We also keep a separate project-profile record after successful enquiry delivery, with your postcode district, submission reference and available referring-page information. This record does not include your name, email address, phone number, full postcode or free-text message. We use these records to understand the types of projects being requested and improve our services and marketing. A finish preference is not a commitment to a particular budget.
Website usage
The hosting platform provides website traffic analytics, including visitor and page-view counts. We use these to understand how the website is used. The form itself does not store your project details in browser storage. When available, we include the previous page path or referring website name with your enquiry to understand which information helped you contact us. We do not include the referring page’s query parameters. Links from our Google Business Profile or Instagram may include a recognised source label. We carry that label through internal links and include it with a submitted enquiry, and in the separate planner profile record where applicable, to understand which channel led to the enquiry. This uses no cookies or browser storage and does not record a history of your browsing. Source labels are indicative and may be absent or inaccurate.
Optional Google Analytics
With your permission, we use Google Analytics to understand visits to our public website, referring websites, popular pages, successfully sent enquiries and clicks on our phone, email or WhatsApp links. Contact clicks do not confirm that a conversation or booking took place. The Google tag loads only after you choose “Allow analytics”. You can reject analytics, keep using the website and change your choice through “Cookie settings” in the footer. We respect browser Do Not Track and Global Privacy Control signals.
Google receives usage information such as the public page visited, referring website, browser and device information and approximate location. We do not send your enquiry text, name, email address, phone number, photographs, full postcode or private dashboard and estimate pages to Google Analytics. Page URLs omit fragments and query parameters other than a limited set of recognised source and medium labels. Advertising storage, Google signals and advertising personalisation are disabled.
Your analytics choice is remembered in browser storage for up to six months. If allowed, Google Analytics uses first-party cookies with a configured lifetime of up to six months. Rejecting analytics stops this optional measurement and clears accessible Google Analytics cookies on this website. Visits and enquiries from people who decline analytics are not included in these reports.
Planner invitation
A session-only browser flag remembers whether the planner invitation has already appeared, so it does not keep interrupting your visit. It contains no contact details, planner answers or tracking identifier and is not sent to our servers. If browser storage is unavailable, this preference may not carry between pages.
Local area page activity counts
To assess the enquiry journey from our local area pages, we count page views, first interactions with the visual planner, call-link clicks and successfully delivered enquiries associated with the relevant area page. A recognised area label may be carried in links to the planner or enquiry form. These counts use independent event references and a date; they do not contain your name, contact details, form answers or photographs, and do not use cookies, browser storage, advertising services or a persistent visitor identifier. Event records are removed after 90 days when the next event is recorded. These counts respect browser Do Not Track and Global Privacy Control signals. They measure activity rather than unique people or completed phone calls.
Retention
Enquiry information is kept while the request is being handled and where needed for related project discussions. Agreed work and financial records may need to be retained for contractual and statutory record-keeping. Contact The Bathroom Project to ask about the retention of your specific information.
Your information rights
You can ask to access or correct your personal information, and request deletion, restriction or object to processing where the relevant rights apply. You can also ask about portability where applicable. Contact The Bathroom Project using the details below. If you remain dissatisfied, you can raise a concern with the Information Commissioner's Office.
Contact
Email lee@thebathroomproject.co or call 07854 889819.